Support
Email us for bug reports, feature requests, and anything else.
Contact
Working hours are Monday to Friday, 10:00–18:00 Japan time (UTC+9), excluding Japanese public holidays. We aim to reply within two business days. English and Japanese are both fine.
Please send security issues to [email protected] (see our Security Policy).
What helps us when you report something
- The app name, and which screen it happened on
- The message on screen (these apps are built to show the reason on screen when something fails)
- Your site URL (
yoursite.atlassian.net) and, if possible, the issue key or page ID - What you expected, and what actually happened
Things to check first
| Symptom | Where to look first |
|---|---|
| Nothing is shown | We print the count and the reason at the top of the screen, such as “N issues matched, but were excluded because they have no dates.” |
| You cannot find the app | It is in both the project sidebar and the Apps menu at the top. |
| You cannot save or update | Check that the field is on the edit screen and that you have permission to edit it. |
| Only part of the data is shown | You have reached the read limit. Narrow it down with JQL, or raise the limit in settings. |
Documentation
- Exporter for Confluence (Confluence Cloud)
- Recover for Jira (Jira Cloud)
- Approve for Confluence (Confluence Cloud)
- Issue Export for Jira (Jira Cloud)